Compulab Support Policies

Compulab provides engineering technical support via a dedicated ticketing system called Engineering Support Portal
Access to the support portal is available immediately following purchase of evaluation kit and project registration.
To receive your support account credentials please contact embeddedsupport@compulab.co.il.
Technical support is provided directly by Compulab R&D engineers responsible for hardware and software development of the supported product.
Support requests are automatically routed to the relevant Compulab engineer based on product type and request category.
Each project and product should use a separate support account for each entity. Within each support account, it is possible to add multiple "users" from your team.
For more detailed information about using the Engineering Support Portal, please refer to our Support Portal Help page.

Support Guidelines

To ensure a quick and accurate response from our support team, please follow the following guidelines when submitting a support ticket.

Each ticket should focus on one clearly stated question.
For hardware (HW) and software (SW) inquiries, please provide explicit references to the instructions you are trying to implement.

For troubleshooting inquiries, please have an available Compulab evaluation board loaded with stock O/S image for comparison and reference.
Upload the logs as a separate text file rather than pasting them in the ticket body or providing them as a photo of the screen.

Include information about the product serial number, expected behavior, steps to reproduce the problem in our Lab, and any other relevant details.